QUALITY ASSURANCE

As part of our vision to be recognised as one of the leading collision repair organisations in Auckland we are committed to a number of quality assurance and operational efficiency programs. 

All our branches are linked in a modern computerized network and the management team study national and international trends in the collision repair industry in order to keep improving the efficiency and the quality of what we do. Understanding the latest repair methodology and technology is vital.   

US-developed I-CAR technical skills standard: Half of all our staff have achieved the highest Bronze Level status in this technical skills standard. It is a requirement that all our car clinicians take part in this technical standard and skill development program. 

Quality Assured CRA accreditation: Our Mt Wellington ‘car clinic’ is Quality Assured. This is an ISO accreditation standard that has been specifically designed for this industry by the Collision Repair Association. Our City branch is currently going through the QA process and the Manurewa branch is about to begin the journey.  We do a monthly internal audit of the system and an annual audit is done by an accredited CRA auditor.

Sikkens A-Coat Partner: Sikkens is a world leader in car refinishing for more than a 100 years. Sikkens is part of AkzoNobel, the world’s number one coatings manufacturer.

Process centred Environment: All our clinics are undertaking a type of ‘lean’ management system, called PCE (Process Centered Environment), to improve our systems and processes. 
 

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